Live and Work in Color

View Job Openings

Who We Are at HunterLab

We are Associates We are Associates

At HunterLab, it’s believed that growth & success are in large part dependent upon the growth & success of our employees, who are called “Associates.” The founder of HunterLab, Richard Hunter, started the company with this mindset and we proudly carry it in all that we do today.

We’re 100% Employee Owned We’re 100% Employee Owned

Success is best when it’s shared by all who had a hand in it. As an Associate, you’re part of our Employee Stock Ownership Plan and you’re eligible for Quarterly Profit Sharing. HunterLab is 100% Employee Owned, with each Associate in charge of their own success & the overall success of HunterLab.

We’re Innovators We’re Innovators

We’re always striving to strengthen our leadership position in the color measurement technology field. Our perpetual goal is to provide customers with the most valuable knowledge and best solutions to their color measurement needs. We aim to help our customers succeed.

We’re the World’s True Measure of Color We’re the World’s True Measure of Color

HunterLab is ISO 9001:2008 certified with over 60 years of industry experience. Our color measurement solutions measure color the way that your eye sees it. Our technology supports thousands of customers in nearly every industry imaginable in 55 countries worldwide.

We’re Local We’re Local

Founded and established in 1952 in the Northern Virginia area out of Richard Hunter’s home, our office today is in Reston, within walking distance from the Metro Silver Line. We’re proud to support and strengthen our community both through our standing as a local business and through community outreach.

Benefits? We've got you Covered...

Employee Stock Ownership Plan

In the ESOP, you have ownership interest in the company via your ESOP account which contains shares of HunterLab stock.

401(k) Plan

401(k) Plan with Dollar-to-Dollar Matching and plan sponsor guidance available to you.

Profit Sharing Program

Quarterly Profit Sharing bonus awarded to Associates as finances are assessed & the numbers allow.

Health, Dental & Vision

Group Medical OAP, Dental PPO, Pharmacy Home Delivery & Vision Coverage.

Flexible Spending & Dependent Care Accounts

Set aside pre-tax dollars for qualified medical & daycare expenses for you & your family’s needs.

Basic Life, Short & Long Term Disability

Basic Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability—all paid for by HunterLab.

Voluntary Life Insurance

Supplemental Voluntary Life Insurance and Accidental Death & Dismemberment coverage available for you to elect.

Holidays & Leave Benefits

Vacation, Sick, paid holidays & Parental Leave offered to all Associates.

Educational & Tuition Reimbursement

HunterLab offers reimbursement for tuition, educational workshops, seminars & certifications.

Health Club Reimbursement & Special Discount Programs

HunterLab offers reimbursement for part of your gym membership fees. You’ll also gain access to other discount programs.

Current Job Openings

Summary of job:

As a member of the Customer Experience Team, the Customer Experience Specialist I, provides industry-leading customer experience, order assistance, and basic customer service support. This position is part of a collaborative team delivering on all customer service facets, including determining customer needs, creating accounts, creating orders, generating quotes/contracts, processing repairs and estimates, coordinating shipping, and accepting credit card payments. This position works with a sense of urgency, cross-functionally, and has basic problem-solving skills. Works directly with other Associates to support customer service, the sales process, and order delivery for international and domestic customers, and company distributors.

Key responsibilities include:

  1. Provide industry-leading Customer Experience, order assistance, and technical customer service support by asking probing questions, actively listening, building rapport, demonstrating respect, being informative, and understanding the customer’s needs, requests or problems.
  2. Answer email and telephone inquiries; Obtain detailed information from customers and create service tickets (service request orders) using company software and forms.
  3. Create accounts, create domestic and international orders, create and confirm quotes & contracts, manage payments, confirm shipping, and create order verification reports; Address returned material authorizations (RMA’s) and create warranty contracts as necessary.
  4. Resolve product or part fulfillment problems by clarifying the customer's complaint; determining the root cause of the problem and escalating to the proper resource to ensure a quick resolution.
  5. Perform outbound Customer Experience service calls/emails to advise customers of any on-going issues and ensure the customer is aware of any escalations and receives timely communications. Escalate long-standing or critical issues to Customer Experience Specialist III or Customer Experience Team Manager.
  6. Complete, accurate documentation utilizing the established company digital tools and software (CRM) required for each Customer Experience call or email. May tag or mark instrument parts or forms.
  7. Identify products or company services (i.e., contracts) that satisfy additional, complementary customers’ needs that are unfulfilled by their original purchase; expose the customer to other options that were perhaps not considered through upselling and cross-selling techniques.
  8. Collaborate with sales, shipping, technical service, and distributors to ensure a seamless customer service experience; Escalate critical issues to Customer Experience Team Manager.
  9. Follow company check-in procedures for instruments and rentals, including documenting physical inventory using a database, forms, and photographic equipment.
  10. Follow company safety regulations and company policies.
  11. Performs other duties as assigned.

Successful Candidate will have:

  • High School diploma or GED with 2-4 years’ experience in a call center setting or customer service support OR an Associate degree in general business/communications with 0-1 years of customer service experience OR an equivalent combination of education and experience.
  • MS Office/PC skills required.
  • Customer Relationship Management (CRM), ERP and Call Desk documenting system experience highly preferred.  

*********************************************************************************************

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted. Please note the selected candidate will be required to submit to company background check.

Interested to know more? Visit us at https://www.hunterlab.com/careers

About HunterLab

Driven by a life-long desire to help others, Richard Hunter became known as one of the world’s foremost color scientists. A key accomplishment of his R & D career was the Theory of Opponent Colors, more widely known as Hunter Lab; today a cornerstone color scale throughout the entire color measurement industry. Now, we embrace his mission of helping others and provide world-class customer support and product innovation.

HunterLab color measurement solutions are employed in a wide variety of industries including building materials, chemical, food, paint, paper, pharmaceutical, plastic, textile, and others. Our Associates enjoy an innovative, supportive and friendly work environment, great benefits including an Employee Stock Ownership Program, and a real opportunity to make a difference in science, technology, engineering, and math fields (STEM). Join our talented team of professionals and leaders. More than a job; it’s an adventure in science with a global reach.

What makes HunterLab a great place to work?

At HunterLab, you will become an integral and respected part of the team.  Our employees are known as “Associates” because we are all stakeholders in HunterLab’s continued success. HunterLab is 100% employee-owned! This is clearly conveyed through our excellent benefits package which includes health, dental, vision, flexible spending account, EAP, vacation leave, sick leave, paid holidays, 401(k) including company match, education/tuition assistance, life insurance, disability insurance, Employee Stock Ownership Plan (ESOP) and company profit sharing.  Our Associates are offered long-term growth and opportunity and are proud to be on our team.  With over 60 years of experience in our industry, you will become part of an outstanding group of experts in our industry. We’re also in walking distance to the Metro Silver Line!

 

HUNTERLAB IS AN EQUAL OPPORTUNITY EMPLOYER

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. HunterLab participates in E-Verify.


Apply Now »

Summary of job:

As a member of the Engineering Team, this senior level position performs advanced electrical research, design, development, and testing of electrical products or systems. This position envisions how the specific design or project will be completed, identifies critical requirements and performance aspects, defines the system architecture, and identifies required functionality. The Senior Electrical Engineer plays a lead role early in the development cycle, documenting requirements, then proceeding with design synthesis and electrical validation while considering the operations, performance, test, manufacturing, cost, and schedule. The position applies advanced knowledge of Electrical Engineering and digital and analog Electronics Engineering. Serves as a mentor to Electrical Engineer I and liaison to the Manufacturing Department.

In this position, you will:

  1. Research, design, development, and testing of electrical (digital and analog) products or systems; Conduct or oversee prototype development activities to ensure compliance to specifications; Promote effective production processes; Ensure optimal performance and cost efficiency of designs.
  2. Create electrical schematics, design Printed Circuit Board Assemblies (PCBAs) and/or other physical layouts of integrated electrical systems and components, including cabling and wire harnesses; Select appropriate components and PCBA footprints; Create electrical designs consistent with company process and functional constraints.
  3. Define and execute instrument performance verification test plans; Conduct analyses addressing issues such as failure, reliability, capacity, capability or instrument improvement; Develop mathematical models of electrical designs and overall color measurement instrumentation to drive the design process and validate performance.
  4. Troubleshoot, solve and refine prototype and final electrical system designs to optimize for target performance, physical dimensions and tolerances, or manufacturing constraints; Resolve failure issues and identify root causes; Locate alternative sources for obsolete items.
  5. Create and maintain formal electrical engineering documents such as Bills of Material (BOMs), Hardware Design Documents, cable and wire harness drawings, electrical interconnects, Engineering Change Notifications / Engineering Deviation Notices (ECN / EDN), revision control, release documentation and design document packages; Perform project Design Reviews and maintain Engineering Lab notebooks.
  6. Provide engineering support to existing products, respond to outside vendor and procurement team questions, collaborate with Product Ownership team and other staff to identify and recommend product enhancements and improvements; Investigate product issues reported by internal stakeholders, evaluate problems, and recommend solutions in conjunction with other Senior engineers.
  7. Evaluate new materials and electrical components, design tools / processes, and manufacturing techniques for applicability and utility to electrical design projects; Evaluate new product requirements in conjunction with senior staff and Product Ownership team; Assist in coordination of new equipment and test fixtures purchase, testing, installation, and training to ensure acceptable processing, performance, cost, sustainability, or availability.
  8. Manage and perform prototype material procurement processes, including quoting, ordering, and receipt inspection of materials.
  9. Manage the electrical aspects of product design to ensure that Industry Standards and Certifications, including CE and UL, are achieved; Coordinate with outside testing labs to test, verify, and document for compliance; Prepare Certificates and maintain all documents required for compliance.
  10. Drive the HunterLab Quality Management System to conform to customer, internal, ISO 9001, and regulatory/legal requirements.
  11. Communicate operating characteristics or performance experience to other engineers or designers for training or new product development purposes.
  12. Maintain safe and clean working environment by complying with procedures, rules, and regulations.
  13. Perform other duties as assigned.
  14. Serve as electrical engineering liaison to other HunterLab departments and the engineering team; Provide electronics support for optical development.
  15. Participate and share knowledge during Department meetings.
  16. Provide effective training to Electrical Engineer I, new and/or other department Associates.

You possess:

  • Bachelor's degree in Electrical Engineering (EE) with 8+ years of experience in electrical engineering, computer science, physics, or other related discipline,
    • or a Master’s degree in Physics or Engineering with 4+ years of experience
    • or Ph.D. in Physics or Engineering with 2+ years of experience in electrical engineering;
    • 5+ years of experience as a HunterLab Electrical Engineer I or combination of education and experience.
  • Minimum of 3 years of experience in electro-optical design with analog and digital electronics, including light emission and detection.
  • Minimum of 1 year of experience using a software electronic simulation platform.
  • Experience using the Altium design suite for PCBA design is strongly preferred.
  • Experience designing with FPGAs, CPLDs, and programming in HDL is strongly preferred.
  • Certified Project Management Professional (PMP) preferred.

***********************************************************************************************************************

What makes HunterLab a great place to work?

At HunterLab, you will become an integral and respected part of the team.  Our employees are known as “Associates” because we are all stakeholders in HunterLab’s continued success. HunterLab is 100% employee owned! This is clearly conveyed through our excellent benefits package which includes health, dental, vision, flexible spending account, EAP, vacation leave, sick leave, paid holidays, 401(k) including company match, education/tuition assistance, life insurance, disability insurance, Employee Stock Ownership Plan (ESOP) and company profit sharing.  Our Associates are offered long-term growth and opportunity and are proud to be on our team.  With over 60 years of experience in our industry, you will become part of an outstanding group of experts in our industry. We’re also in walking distance to the Metro Silver Line!

 

HUNTERLAB IS AN EQUAL OPPORTUNITY EMPLOYER

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. HunterLab participates in E-Verify.


Apply Now »

Excited to work with us, but don't see your position listed?

Let us know how you stand out!

Apply Now »

HUNTERLAB IS AN EQUAL OPPORTUNITY EMPLOYER

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. HunterLab participates in E-Verify.

Connect with Us