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Careers

At HunterLab, we believe that our growth and success are in large part dependent upon the growth and success of our people, who we call 'Associates'.  Why Associates?  Because it was important to our founder, Richard Hunter, that we all feel a part of the greater whole.  Therefore, each of us has a personal and tangible stake in the growth and prosperity of the Company.  

We continually strive to create a work environment which encourages teamwork and mutual accountability to ensure our products and services meet our customer's expectations and requirements and that HunterLab is a place where you enjoy working. Your success can lead to opportunities for continued professional growth and provide you with rewards through our Stock Ownership Plan (ESOP) and Bonus Award Program.  We invite you to learn more about who we are, what we do and why it's great to be a HunterLab Associate!

Benefits:

HunterLab values its Associates and provides a comprehensive range of benefits to best meet their needs:

Insurance Coverage:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts (Health and Dependent Care)
  • Short Term & Long Term Disability.
  • Basic Life and Accidental Death & Dismemberment (AD&D) Insurance:
  • Supplemental Life

Work/Life Balance:

  • Paid Holidays
  • Paid Vacation and Sick Leave
  • Flexible Work Schedule

Retirement and Incentive Plans:

  • 401(k) matching
  • Employee Stock Ownership Plan
  • Bonus Award Program (Profit Sharing Plan)

Additional benefits:

  • Educational Reimbursement
  • EAP
  • Credit Union offers savings, checking credit card, loan services and more
  • Special Discounts programs

Summary of job:

You will be providing support to customers and distributors by creating, managing and resolving tickets related to calibration and repair service for HunterLab products (Spectrophotometers). You will provide a consistent point of contact for customers which will require approximately 60% to 80% of time engaged in customer interaction via telephone and e-mail. While providing exceptional customer support, the ability to manage the flow of instruments incoming and outgoing for service and repair is essential.

Company Overview:

From ketchup to Oreo cookies to McCormick Spices, our work ensures the quality of products you rely on every day.

When human beings look at an object, the first three things we perceive are size, shape, and color. Color is the domain of HunterLab. From food to pharmaceuticals, paint, plastic, building materials, chemicals, paper, and textiles, HunterLab provides the most effective instruments and services available for the identification, measurement, and control of the way things look. We are an employee-owned company working in 55 countries. (We maintain websites in seven languages and 60 percent of our sales are international.)

In this position, you will:

  • Track customer’s and internal instruments from their arrival, to our repair Lab, to their return shipment.
  • Thoroughly document customer interactions within the ticketing system.
  • Serve as the primary contact for the Technical Support function, field and resolve calls from customers related to hardware, software, and system problems.
  • Serve as internal point of contact for the field sales team.
  • Work with multiple departments in the company.
  • Manage multiple projects with varying priorities.
  • Engage in telephone and e-mail activity 60% to 80% of the time as required.
  • Issue Service Request Orders (SRO’s) and provide any relevant repair information to clients.
  • Maintain physical inventory of rental instruments and their status. Enter list of items received into the Business Information System.
  • Follow up on service estimates with clients, explaining estimates and general service procedures.
  • Occasionally lift up to 65lbs from floor to shoulder level.
  • Other duties as assigned.

You have the following attributes:

  • Scrupulous, Ethical, and Honest - You are beyond reproach in business dealings.  Internally and externally, you are known to be reliable, accountable, and trustworthy.
  • Service-Minded - You are customer-focused and committed to providing the highest level of service while remaining aligned with the mission of the organization. You understand that helping customers meet their business goals is critical to success.
  • Flexible and Capable - You manage changing priorities with ease and get the job done. You do whatever it takes, and things like handling customer service issues or dealing with unresponsiveness do not deter you from your goals.
  • Self-Directed and Process-Driven - You enjoy exploring new technology and system features, sharing them with others, and identifying patterns of issues/needs. You take the process into your own hands, owning all aspects and responsibilities of the customer experience.
  • Methodical and Thorough - You understand that due to working with a variety of customers in different kinds of technological environments, you need to document customer issues, needs, and records of work with the utmost of detail and precision.  

You possess:

  • High School diploma/GED required; Associates’ or Technical degree preferred or equivalent years of experience.
  • 3+ years of customer helpdesk or customer service experience (or 5+ years without Associates or Technical Degree)
  • Experience with help desk ticketing software (i.e. Zendesk) a plus.
  • Proficiency in Microsoft Office (Access, Word, Excel).
  • Strong verbal and written communication skills. Knowledge of appropriate grammar and tone to provide information and problem resolution to customers.
  • Strong, demonstrated diagnostic and troubleshooting skills.
  • Superior customer service, interpersonal, organizational skills and a positive attitude.
  • Good time management skills, ability to multi-task and ensure proper follow-up is maintained.
  • Second language a plus.

To Apply:

Please submit your resume, salary requirement and cover letter stating what sets you apart from other applicants online. Or email your resume to HR@Hunterlab.com with "Customer Support Representative" in the suject line of the email.

What makes HunterLab a great place to work?

At HunterLab, you will become an integral and respected part of the team. Our employees are known as “Associates” because we are all stakeholders in HunterLab’s continued success. HunterLab is 100% employee owned! This is clearly conveyed through our excellent benefits package which includes health, dental, vision, flexible spending account, EAP, vacation leave, sick leave, paid holidays, 401(k) including company match, education/tuition assistance, life insurance, disability insurance, Employee Stock Ownership Plan (ESOP) and company profit sharing. Our Associates are offered long-term growth and opportunity and are proud to be on our team. With over 60 years of experience in our industry, you will become part of an outstanding group of experts in our industry. We’re also in walking distance to the Metro Silver Line!

HUNTERLAB IS AN EQUAL OPPORTUNITY EMPLOYER

We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. HunterLab participates in E-Verify.


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What’s Attractive to the Right Candidate? 

At HunterLab, you will become an integral and respected part of the team. Our employees are known as “Associates” because we are all stakeholders in HunterLab’s continued success. This is clearly conveyed through our excellent benefits package which includes health, dental, vision, flexible spending account, EAP, vacation leave, sick leave, paid holidays, 401(k) including company match, education/tuition assistance, life insurance, disability insurance, Employee Stock Ownership Plan (ESOP) and company profit sharing. Our Associates are offered long-term growth and opportunity and are proud to be on our team. With over 60 years of experience in our industry, you will become part of an outstanding group of experts in our industry. We’re also in walking distance to the Metro Silver Line!

HUNTERLAB IS AN EQUAL OPPORTUNITY EMPLOYER

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.