Read More

Live and Work in Color

View Job Openings

Who We Are at HunterLab

We are Associates We are Associates

At HunterLab, it’s believed that growth & success are in large part dependent upon the growth & success of our employees, who are called “Associates.” The founder of HunterLab, Richard Hunter, started the company with this mindset and we proudly carry it in all that we do today.

We’re 100% Employee Owned We’re 100% Employee Owned

Success is best when it’s shared by all who had a hand in it. As an Associate, you’re part of our Employee Stock Ownership Plan and you’re eligible for Quarterly Profit Sharing. HunterLab is 100% Employee Owned, with each Associate in charge of their own success & the overall success of HunterLab.

We’re Innovators We’re Innovators

We’re always striving to strengthen our leadership position in the color measurement technology field. Our perpetual goal is to provide customers with the most valuable knowledge and best solutions to their color measurement needs. We aim to help our customers succeed.

We’re the World’s True Measure of Color We’re the World’s True Measure of Color

HunterLab is ISO 9001:2008 certified with over 60 years of industry experience. Our color measurement solutions measure color the way that your eye sees it. Our technology supports thousands of customers in nearly every industry imaginable in 55 countries worldwide.

We’re Local We’re Local

Founded and established in 1952 in the Northern Virginia area out of Richard Hunter’s home, our office today is in Reston, within walking distance from the Metro Silver Line. We’re proud to support and strengthen our community both through our standing as a local business and through community outreach.

Benefits? We've got you Covered...

Employee Stock Ownership Plan

In the ESOP, you have ownership interest in the company via your ESOP account which contains shares of HunterLab stock.

401(k) Plan

401(k) Plan with Dollar-to-Dollar Matching and plan sponsor guidance available to you.

Profit Sharing Program

Quarterly Profit Sharing bonus awarded to Associates as finances are assessed & the numbers allow.

Health, Dental & Vision

Group Medical OAP, Dental PPO, Pharmacy Home Delivery & Vision Coverage.

Flexible Spending & Dependent Care Accounts

Set aside pre-tax dollars for qualified medical & daycare expenses for you & your family’s needs.

Basic Life, Short & Long Term Disability

Basic Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability—all paid for by HunterLab.

Voluntary Life Insurance

Supplemental Voluntary Life Insurance and Accidental Death & Dismemberment coverage available for you to elect.

Holidays & Leave Benefits

Vacation, Sick, paid holidays & Parental Leave offered to all Associates.

Educational & Tuition Reimbursement

HunterLab offers reimbursement for tuition, educational workshops, seminars & certifications.

Health Club Reimbursement & Special Discount Programs

HunterLab offers reimbursement for part of your gym membership fees. You’ll also gain access to other discount programs.

Current Job Openings

Summary of job:

You will be providing support to customers and distributors by creating, managing and resolving tickets related to calibration and repair service for HunterLab products (Spectrophotometers). You will provide a consistent point of contact for customers which will require approximately 60% to 80% of time engaged in customer interaction via telephone and e-mail. While providing exceptional customer support, the ability to manage the flow of instruments incoming and outgoing for service and repair is essential.

Company Overview:

From ketchup to Oreo cookies to McCormick Spices, our work ensures the quality of products you rely on every day.

When human beings look at an object, the first three things we perceive are size, shape, and color. Color is the domain of HunterLab. From food to pharmaceuticals, paint, plastic, building materials, chemicals, paper, and textiles, HunterLab provides the most effective instruments and services available for the identification, measurement, and control of the way things look. We are an employee-owned company working in 55 countries. (We maintain websites in seven languages and 60 percent of our sales are international.)

In this position, you will:

  • Track customer’s and internal instruments from their arrival, to our repair Lab, to their return shipment.
  • Thoroughly document customer interactions within the ticketing system.
  • Serve as the primary contact for the Technical Support function, field and resolve calls from customers related to hardware, software, and system problems.
  • Serve as internal point of contact for the field sales team.
  • Work with multiple departments in the company.
  • Manage multiple projects with varying priorities.
  • Engage in telephone and e-mail activity 60% to 80% of the time as required.
  • Issue Service Request Orders (SRO’s) and provide any relevant repair information to clients.
  • Maintain physical inventory of rental instruments and their status. Enter list of items received into the Business Information System.
  • Follow up on service estimates with clients, explaining estimates and general service procedures.
  • Occasionally lift up to 65lbs from floor to shoulder level.
  • Other duties as assigned.

You have the following attributes:

  • Scrupulous, Ethical, and Honest - You are beyond reproach in business dealings.  Internally and externally, you are known to be reliable, accountable, and trustworthy.
  • Service-Minded - You are customer-focused and committed to providing the highest level of service while remaining aligned with the mission of the organization. You understand that helping customers meet their business goals is critical to success.
  • Flexible and Capable - You manage changing priorities with ease and get the job done. You do whatever it takes, and things like handling customer service issues or dealing with unresponsiveness do not deter you from your goals.
  • Self-Directed and Process-Driven - You enjoy exploring new technology and system features, sharing them with others, and identifying patterns of issues/needs. You take the process into your own hands, owning all aspects and responsibilities of the customer experience.
  • Methodical and Thorough - You understand that due to working with a variety of customers in different kinds of technological environments, you need to document customer issues, needs, and records of work with the utmost of detail and precision.  

You possess:

  • High School diploma/GED required; Associates’ or Technical degree preferred or equivalent years of experience.
  • 3+ years of customer helpdesk or customer service experience (or 5+ years without Associates or Technical Degree)
  • Experience with help desk ticketing software (i.e. Zendesk) a plus.
  • Proficiency in Microsoft Office (Access, Word, Excel).
  • Strong verbal and written communication skills. Knowledge of appropriate grammar and tone to provide information and problem resolution to customers.
  • Strong, demonstrated diagnostic and troubleshooting skills.
  • Superior customer service, interpersonal, organizational skills and a positive attitude.
  • Good time management skills, ability to multi-task and ensure proper follow-up is maintained.
  • Second language a plus.

To Apply:

Please submit your resume, salary requirement and cover letter stating what sets you apart from other applicants online. Or email your resume to HR@Hunterlab.com with "Customer Support Representative" in the suject line of the email.

What makes HunterLab a great place to work?

At HunterLab, you will become an integral and respected part of the team. Our employees are known as “Associates” because we are all stakeholders in HunterLab’s continued success. HunterLab is 100% employee owned! This is clearly conveyed through our excellent benefits package which includes health, dental, vision, flexible spending account, EAP, vacation leave, sick leave, paid holidays, 401(k) including company match, education/tuition assistance, life insurance, disability insurance, Employee Stock Ownership Plan (ESOP) and company profit sharing. Our Associates are offered long-term growth and opportunity and are proud to be on our team. With over 60 years of experience in our industry, you will become part of an outstanding group of experts in our industry. We’re also in walking distance to the Metro Silver Line!

HUNTERLAB IS AN EQUAL OPPORTUNITY EMPLOYER

We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. HunterLab participates in E-Verify.


Apply Now »

As a Manufacturing Engineering Technician, you will be responsible for downloading firmware, testing, repairing and analyzing failure trends to support the Manufacturing and Quality departments. You will develop and fabricate electronic test fixtures to support assembly test requirements both internally and from our suppliers.

Responsibilities as the Manufacturing Engineering Technician

  1. Supports the transition of new product from Engineering to Manufacturing.
  2. Supports test activities to verify requirements as they pertain to quality and performance of the products.
  3. Performs diagnostics and repair to component level on HunterLab Products.
  4. Generates procedures documenting assembly, testing, operating and servicing of product and test fixtures.
  5. Identifies and implements improvements in assembly, alignment, calibration and test activities.
  6. Collects test and failure results to assist in identifying product quality trends.
  7. Assists in the administering of the Engineering Deviation Notice program.
  8. Supports the requirements of the HunterLab QMS (Quality Management System).
  9. Provides technical advice and training resources for manufacturing personnel.
  10. Other related duties as assigned.

Attributes of the Manufacturing Engineering Technician

  • Attention to Detail. You are careful about detail and thorough in completing work tasks.
  • Analytical Thinking. You analyze information and use logic to address work-related issues and problems.
  • Dependability. You are reliable, responsible, dependable and fulfills obligations.
  • Adaptability/Flexibility. You are open to change (positive or negative) and to considerable variety in the workplace.

Qualifications of the Manufacturing Engineering Technician

  • High school diploma or equivalent. Associates degree in a technical discipline preferred.
  • Minimum 3 years of related work experience in an engineering or electronic manufacturing environment. Experience with optics a plus.
  • Excellent oral and written communication skills.
  • Proficient in researching technical information on the Internet.
  • Have a basic understanding of Materials Requirement Planning (MRP) systems.
  • Ability to troubleshoot mechanical and electronic assemblies.
  • Proficiency in Microsoft Office.
  • Demonstrated relationship building skills; critical thinking skills; a sense of teamwork and an ability to handle multiple tasks; highly organized.
  • Ability to work with minimal supervision.

What’s Attractive to the Right Manufacturing Engineering Technician Candidate?

  • If you are an inquisitive individual, who enjoys the challenge of “how does it work” or “how it is made” possessing the forward thinking desire to make things better with a direct impact on the success of the organization, this is the job for you.
  • You can expand your knowledge in electronics, mechanical design, optics and software thru hands on and direct interaction with our operations and engineering staff to support the needs of manufacturing.
  • This is a great opportunity to work for HunterLab, a company with 60+ years of dedicated products and services and a worldwide brand name unsurpassed in the color measurement industry. You will be part of a team dedicated to individual and company success only realized as part of an employee owned company.
  • HunterLab is a financially strong, forward thinking, employee-owned company with a proud legacy and global reputation.

To Apply:

Please submit your resume including your salary requirements.

To Apply:

Please submit your resume, salary requirement and cover letter stating what sets you apart from other applicants online. Or email your resume to HR@Hunterlab.com with "Customer Support Representative" in the suject line of the email.

What makes HunterLab a great place to work?

At HunterLab, you will become an integral and respected part of the team. Our employees are known as “Associates” because we are all stakeholders in HunterLab’s continued success. HunterLab is 100% employee owned! This is clearly conveyed through our excellent benefits package which includes health, dental, vision, flexible spending account, EAP, vacation leave, sick leave, paid holidays, 401(k) including company match, education/tuition assistance, life insurance, disability insurance, Employee Stock Ownership Plan (ESOP) and company profit sharing. Our Associates are offered long-term growth and opportunity and are proud to be on our team. With over 60 years of experience in our industry, you will become part of an outstanding group of experts in our industry. We’re also in walking distance to the Metro Silver Line!

HUNTERLAB IS AN EQUAL OPPORTUNITY EMPLOYER

We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. HunterLab participates in E-Verify.


Apply Now »

Excited to work with us, but don't see your position listed?

Let us know how you stand out!

Apply Now »

HUNTERLAB IS AN EQUAL OPPORTUNITY EMPLOYER

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. HunterLab participates in E-Verify.

Connect with Us